FREQUENTLY ASKED
Frequently asked questions.
SHIPPING & DUTIES
Shipping & duties.
Singing bowls, crystal bowls and crafts ship from Kathmandu, Nepal. In-stock items usually leave within 3–5 working days; custom-tuned bowls take an additional 7–14 days. All bowls are packed in reinforced cardboard with cushioning; crystal bowls and salt lamps may ship in wooden crates.
| Destination | Method | Estimated transit | Shipping fee |
|---|---|---|---|
| Mainland China | SF Express / cross-border line | 7–14 working days | Free over ¥1,200, otherwise ¥28 |
| Hong Kong / Macau / Taiwan | DHL / SF Express | 7–12 working days | From ¥60, by weight |
| Asia | DHL Express | 8–15 working days | From ¥120, by weight |
| Europe / North America | DHL Express | 10–18 working days | From ¥220, by weight |
| Other regions | DHL / Nepal Post | 14–28 working days | Calculated at checkout |
Import duties, VAT and customs clearance fees are paid by the recipient. We declare items and value truthfully on the package and cannot under-declare on request. If a parcel is returned because the recipient did not clear it in time, already-incurred shipping and duties are not refunded.
Bodhi seed and other plant seed products, incense materials and essential oils may be subject to destination quarantine or airline restrictions. If your address cannot receive certain items, we will contact you to adjust the order before shipping.
Courses & digital content
Course seat confirmation and study materials are sent by email and incur no shipping fees. Live class links are sent 48 hours before the start; recorded content unlocks module by module after the course begins.
RETURNS
Returns policy.
We want every object to truly suit you. Within 7 days of delivery, unused items with the original packaging, certificate and accessories can be returned or exchanged. Please write to care@nadahimalaya.com first — do not ship anything back directly.
- Singing bowls, tingsha, malas and meditation textiles: unused and undamaged items can be returned or exchanged. Return shipping is paid by the buyer.
- Fragile items such as crystal bowls and salt lamps: if transport damage is found within 48 hours of delivery, please photograph it and contact us — we will arrange a replacement or refund.
- Custom-tuned, engraved or used bowls: not eligible for no-reason returns, but lifetime tuning consultation is included.
- Incense, essential oils, resins and course seats: due to hygiene and knowledge-product nature, once opened or confirmed, no-reason returns are not supported.
- Courses: one free reschedule up to 14 days before the start; after the start, no refunds, but you may transfer to the next cohort (20% administrative fee applies).
Refunds are issued to the original payment method within 7 working days after we receive and inspect the returned item. Cross-border payments may involve exchange-rate differences; the actual amount received applies.
CARE
Care guide.
Copper singing bowls
After each use, wipe the body and inside with a dry, soft cotton cloth to remove moisture and hand oils. Avoid prolonged soaking, chemical cleaners and steel wool. The copper will naturally deepen in colour with time and use — this is normal oxidation, not a defect. To restore lustre, rub gently with a little lemon juice and salt, then rinse immediately with clean water and dry thoroughly.
Crystal bowls
Avoid sudden temperature changes, direct sunlight and hard impacts. Clean with warm water and a soft sponge; do not use an ultrasonic cleaner or dishwasher. Play with the included silicone mallet and avoid striking with metal mallets.
Malas & textiles
Bodhi seeds fear water and oil. Turn them with dry hands and clean the ridges regularly with a soft brush. The cover of the wool meditation cushion can be hand-washed in cold water; the inner core should only be aired in the shade. For the plant-indigo scarf, hand-wash alone in cold water the first time; avoid bleach and long soaking.
Incense & essential oils
Keep incense sticks and resins in a cool, dry place, away from children and flammables. Store essential oils away from light at room temperature; consult a professional before use during pregnancy, while breastfeeding, for infants, or if you have sensitive skin.
CONTACT
Contact us.
Emails are usually answered within 2 working days. For bowl or course advice, you can also book a free 15-minute call.
care@nadahimalaya.com
Lalitpur, Kathmandu Valley, Nepal
by appointment
PRIVACY
Privacy policy.
We collect only the information needed to fulfil orders, send course materials and answer enquiries: name, email, shipping address, contact details and order records. We do not sell your personal data and do not send marketing emails without your consent.
This site uses browser local storage (localStorage) to save your bag contents so you can continue at checkout on your next visit. You can delete this data at any time by clearing your browser data. Payment information is handled by the payment service provider; we do not store full card numbers.
To access, correct or delete your personal data, write to privacy@nadahimalaya.com.
TERMS
Terms of use.
All content on this site — text, images and sound samples — is protected by copyright and may not be used commercially without written permission. Colours, textures and dimensions may vary slightly due to handmade production and screen display. The fundamental and resonance of each singing bowl are as stated on the physical certificate.
Sound healing and meditation courses are personal growth and professional study content. They do not constitute medical diagnosis, psychotherapy or any form of health guarantee. If you are unwell physically or mentally, please consult a licensed medical or psychological professional first.
Prices on this site are settled in CNY and may be adjusted for exchange rates and regional taxes. Placing an order means you have read and agreed to the shipping, returns and privacy terms. These terms are governed by the laws of Nepal; disputes are first resolved through friendly negotiation.